How RxSense Built a Contact Center from the Ground Up with AWS

Learn how, in a matter of weeks, USAN helped RxSense implement Amazon Connect and USAN Contact Suite for Amazon Connect. The combined solutions enabled back-end data integration, agent desktop tools, and Amazon Lex for interactive voice response (IVR) natural language conversations. As a result, RxSense now handles thousands of interactions a day, and has seamlessly configured its contact center to accommodate a fully remote agent workforce.