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How High-Performing Companies Deliver Incredibly Personalized Customer Service Experiences

Transforming Eat-In Restaurant Margarita’s to a Successful Delivery, Carry-Out Business Using Amazon Connect
Due to lockdown restrictions, the global COVID-19 pandemic brought an unprecedented challenge to small, eat-in restaurants. Learn how Margarita’s Mexican Restaurant, a family-owned eat-in based in...

Unlocking the Value of Your Contact Center Data with TrueVoice Speech Analytics from Deloitte
Voice data represents a rich and relatively untapped source of information that can help organizations gaining precious insights into their customers and operations. By leveraging a number of AWS...