Contact Center
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Enriching the Customer Experience
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Embrace the Future of Contact Centers with a Migration to the Cloud
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Artificial Intelligence Enables Proactive and Anticipatory Customer Service
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How High-Performing Companies Deliver Incredibly Personalized Customer Service Experiences
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Hyperautomation in the Contact Center
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Making Smart Business Spend Management Decisions
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Transform Your Contact Center with Verint and AWS
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Read ArticleTransforming Eat-In Restaurant Margarita’s to a Successful Delivery, Carry-Out Business Using Amazon Connect
Due to lockdown restrictions, the global COVID-19 pandemic brought an unprecedented challenge to small, eat-in restaurants. Learn how Margarita’s Mexican Restaurant, a family-owned eat-in based in...
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Unify Healthcare Data Onto a Single Platform to Reduce Time to Insights
Read how a top 10 global pharmaceutical company worked with Slalom and AWS to design and implement a unified and globally distributed event and inquiry data reporting system. By combining three...
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Unlocking Omnichannel Efficiencies in the Contact Center
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Read ArticleUnlocking the Value of Your Contact Center Data with TrueVoice Speech Analytics from Deloitte
Voice data represents a rich and relatively untapped source of information that can help organizations gaining precious insights into their customers and operations. By leveraging a number of AWS...
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