Contact Center

  • Enriching the Customer Experience

    Enriching the Customer Experience

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  • Embrace the Future of Contact Centers with a Migration to the Cloud

    Embrace the Future of Contact Centers with a Migration to the Cloud

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  • Artificial Intelligence Enables Proactive and Anticipatory Customer Service

    Artificial Intelligence Enables Proactive and Anticipatory Customer Service

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  • How High-Performing Companies Deliver Incredibly Personalized Customer Service Experiences

    How High-Performing Companies Deliver Incredibly Personalized Customer Service Experiences

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  • Hyperautomation in the Contact Center

    Hyperautomation in the Contact Center

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  • Making Smart Business Spend Management Decisions

    Making Smart Business Spend Management Decisions

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  • Transform Your Contact Center with Verint and AWS

    Transform Your Contact Center with Verint and AWS

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  • Transforming Eat-In Restaurant Margarita’s to a Successful Delivery, Carry-Out Business Using Amazon Connect

    Transforming Eat-In Restaurant Margarita’s to a Successful Delivery, Carry-Out Business Using Amazon Connect

    Due to lockdown restrictions, the global COVID-19 pandemic brought an unprecedented challenge to small, eat-in restaurants. Learn how Margarita’s Mexican Restaurant, a family-owned eat-in based in...

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  • Unify Healthcare Data Onto a Single Platform to Reduce Time to Insights

    Unify Healthcare Data Onto a Single Platform to Reduce Time to Insights

    Read how a top 10 global pharmaceutical company worked with Slalom and AWS to design and implement a unified and globally distributed event and inquiry data reporting system increasing call center.

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  • Unlocking Omnichannel Efficiencies in the Contact Center

    Unlocking Omnichannel Efficiencies in the Contact Center

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  • Unlocking the Value of Your Contact Center Data with TrueVoice Speech Analytics from Deloitte

    Unlocking the Value of Your Contact Center Data with TrueVoice Speech Analytics from Deloitte

    Voice data represents a rich and relatively untapped source of information that can help organizations gaining precious insights into their customers and operations. By leveraging a number of AWS...

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